Protection of your privacy
What kinds of personal information do we collect?
‘Personal information’ is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.
The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, supplier, stakeholder, job applicant or in some other capacity.
For example, if you are a customer or a potential customer, we may collect your name, address, telephone number, date of birth, other forms of identification and information about you (including metering data).
If we’re unable to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organization with which you are connected.
How do we collect your information?
We may collect personal information in a variety of ways, including from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website (including when you submit a quote or contact form), when you participate in our events or promotions, when we supply products or services to you and from public sources of information and marketing and similar lists which are legally acquired by us.
We may also obtain information from your distributor or the energy market operator relating to energy usage or previous energy usage at your premises, as well as from our sales agents and other third party parties such as builders who advise us of the details of new energy users at a particular premises. At all times the collection of this information is obtained by lawful means in a manner that respects your privacy.
How do we use your information?
Your privacy is respected, and we do not sell, rent or trade your personal information.
We use personal information for a variety of purposes to effectively conduct our business, including to:
We may also use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent). To help us carry out these activities, from time to time we disclose personal information to other persons including:
We will take reasonable steps to ensure that these third parties are bound by privacy obligations in relation to your personal information. Some of our contractors and suppliers to whom your personal information may be disclosed are located overseas, including in China and the U.S.
How do we store your information?
We may store your information in hardcopy and/or in electronic form on computer servers that are located in Australia. We take steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Do we provide you with information about products and services?
If you are a customer or a potential customer, we may use your personal information to provide you with information on products, services and offers (from us or our related companies) that we believe may be relevant to you or that you would be interested in, even after you cease acquiring products or services from us, and you consent to us doing so for an indefinite period of time unless and until you opt out of receiving marketing communications (see below).
You consent to us sending you the information by direct mail, email, telephone and SMS/MMS, unless and until you tell us not to contact you in these ways.
How can you opt out of receiving marketing communications?
You can opt out of receiving marketing communications in any of the following ways:
* Please note this email address should only be used for sending marketing opt out requests. All other enquiries should be sent using the relevant online form or by contacting us via telephone.
In some circumstances we may need to contact you to obtain additional information, to verify your identity or to clarify your request.
Information required to opt out of receiving marketing communications
Please let us know whether you wish to opt out of all marketing communications or marketing communications by specific contact channel(s).
You may opt out of receiving marketing communications by:
Please provide your contact details for each of the channels you wish to stop getting marketing communications through.
Note: these details are used to ensure you are not included in direct marketing lists, so please make sure your information is complete and accurate. If you are a customer, please provide your customer or account numbers so that your request can be confirmed against your customer details.
How do we make sure the information we hold about you is current?
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant.
Do we hold sensitive information about you?
We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about your health, your race or ethnic origin and religious beliefs. You may wish to provide to us with sensitive information about you from time to time, for example where you have particular energy requirements due to special medical needs or where you wish to apply for a government concession available in relation to special medical needs. If you or someone living at your premises requires life support equipment, you should tell us (and provide confirmation from a medical practitioner). We may be required by law to disclose this information to certain entities, for example to your distributor.
Do we record your phone calls to us?
Yes, your phone calls may be monitored for training, service quality control and compliance purposes, where we may record and monitor telephone calls between you and us. These calls may be recorded and archived.
How can you correct your information?
Please let us know if the personal information we have about you is inaccurate, incomplete or out of date and we will take reasonable steps to correct it, including any information relating to credit.
Sune Electrical website Cookies
Like many companies, we use ‘cookie’ technology on our website. ’Cookies’ are small text files a website can use to recognise repeat users, store registration data, facilitate the user's ongoing access to and use of the website, allow a website to track usage behaviour and compile aggregate data that will allow content improvements. Cookies are not programs that come onto your system and damage files. In some cases, cookies may collect and store personal information about you and, if that is the case, we will extend the same privacy protections to that information as we do to other personal information we collect about you. You can disable cookies or be warned when cookies are being used by adjusting your internet browser settings. However, disabling cookies may mean that you are not able to access parts of our website or to take advantage of the improved user experience that cookies can help provide.
Visiting our website
When you visit our website, in addition to any personal information you submit (e.g. for a quote or in a contact form), a record of your visit will be recorded. This record may include the following types of information:
Third party websites
Can the ways in which we use your information and the conditions of use be changed?
What if you have a complaint?
Please contact the Privacy Officer using the details below if you have any concerns or complaints about the way we have collected or handled your personal information (including in relation to credit). We will investigate your complaint and respond to you in writing within 30 days. For complaints specifically related to credit, we will also provide you in writing, within 7 days, an acknowledgement that your complaint has been received, setting out how it will be dealt with by us. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
How to contact us
You can contact us at the address below to:
The Privacy Officer
Brisbane | Southside | Northside | Western Suburbs | Redlands | Logan | Ipswich